Coeus SEP
Untap the potential in every supplier relationship by collaborating with data; provision a data driven supplier portal to drive joint business value more effectively than ever before.
FAQs
FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to the most common questions you may have on Coeus SEP. If you still can’t find the answer you’re looking for, just Contact us!
CUSTOMER
Can you help me understand more about the effort and tasks involved in a new deployment of Coeus SEP?
As part of your contract with Catalyst Cloud, Coeus SEP software is deployed via a method that typically takes a set number of days, and is priced as such.
The most important part of deployment is “customer readiness”, and Catalyst Cloud provides a deployment guide to help your organization get ready for your deployment, and this primarily entails test connections to your data and providing this in a format that is acceptable for the deployment.
What if my data, after initiating a deployment is not ready for use within Coeus SEP?
A technical review will take place prior to any sale and in partnership with you. If it is determined that “customer readiness” cannot be achieved without further work, then Catalyst consultants will advise and can work with your IT/data team, a 3rd party you select and nominate, or Catalyst can offer Data Management consulting to achieve this mutual goal.
Catalyst Cloud is a subsidiary of Catalyst IT, which provides Data Management and Data Strategy consulting services to over 350 clients.
How do we onboard new users?
Catalyst Cloud provide onboarding training as part of the solution, and an onboarding help guide PDF document is also presented to you. You can onboard suppliers and their users one by one, or even in bulk via an upload of data. This can be provided by your suppliers if you wish, but you would manage the onboarding process.
Is there a limit to the number of customers or their end users we can onboard?
There are no limits to the number of suppliers and supplier users you can onboard. Coeus SEP is designed to scale, and has been performance tested at large scale in our labs. We have customers with 500+ suppliers and many thousands of users.
Will Coeus SEP perform more slowly as we scale out to more of our supply base?
Coeus SEP is built on a scalable architecture, and the data model and design are such that every supplier is only provided with their distinct data set, in a multi-tenant cloud solution leveraging AWS Hyper-scaler technologies. By automatically generating unique slices of data, each supplier-accessible data set is small and highly performant.
Our unique methodology provides the additional benefit of securely ring-fencing each supplier dataset as distinct applications, only accessible and visible to them.
How often will our data be refreshed and available to our suppliers?
By default, your data is refreshed daily, typically overnight. Based on our experience with organizations such as yours, this is typically far more frequent than current standard practices in the context of data sharing agreements. At request, and in particular for more fast-moving businesses, a more frequent refresh can be agreed.
Are we able to make recommendations for changes/improvements/new features? If so, what is the process?
As a Catalyst Cloud customer, you are automatically enrolled into our customer ideation programme, and beyond the standard practice of product support services, Catalyst Cloud Customer Success and Product Management teams collate ideation requests on a monthly basis for review and consideration
Where do we go to get product help and support, and when is this available?
Standard support for all Catalyst Cloud customers is 9:00am to 5:00pm, Monday to Friday, GMT. Logging support tickets is available 24/7 and provided through a dedicated support page for customers. Tickets will be categorised based on severity as P1 (response within 2 hours), P2 (response within 4 hours) or P3 (response within 24 hours). Extended support services are available if required.
My organization would appreciate more help to support ongoing engagement and adoption with our supply chain. How could you help us with this?
Catalyst Cloud provides a Customer Success Programme, which consists of a series of additional benefits to help ensure adoption and growth, partner more effectively with you, and provide resources to support your endeavours beyond your initial deployment. Please contact your account manager to discuss.
How do we track the utilisation of Coeus SEP across our supplier and user base?
Catalyst Cloud monitors utilisation across all customer tenants, and will provide, via email to the nominated representative utilisation data for your records, for adoption monitoring, and for any other internal purposes you deem appropriate.
Can you provide me with information regarding data security, access security and IT compliance?
Catalyst Cloud, a Microsoft Gold partner, uses Microsoft Azure's infrastructure to provide secure and reliable hosting with a 99.95% uptime. Our servers have undergone rigorous physical and security audits, including SOC 1, SOC 2, SOC 3, SSAE 16, ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018. We are also certified with Cyber Essentials Plus audit and perform regular penetration testing to ensure that our Coeus product and entire infrastructure are secure and compliant. If needed, we can provide GDPR, information security policy, and ICO membership documentation.
END USER / SUPPLIER
Are we able to make recommendations for changes/improvements/new features? If so, what is the process?
Coeus SEP is provided to you and your organization through the relationship that you have with the customer that provided you access. Please communicate directly with your customer representative responsible for your deployment of Coeus SEP. In turn, and as appropriate, they will feed these requests back to Catalyst Cloud through existing ideation or support channels as they see fit.
If Coeus SEP is unavailable, what do we do?
Immediately contact your Coeus SEP representative within the customer who provided you access. It is their solution, which they administer and deploys to your nominated users. They will ask for further information and try and resolve your access issues. If they cannot achieve this goal, they will raise a support ticket with Catalyst Cloud as a potential software issue or cloud infrastructure issue.
How do I export visuals from Coeus SEP, either a picture file or a page?
Coeus SEP data that is presented to you is available for your use. The Coeus SEP solution allows screen grabs of any screen object or a full screen/page, and additionally via Export Data screen, allows for direct export of any or all of the data based on your filtering prior to export.
My data doesn’t seem accurate, what do we do?
By default, you receive daily views of your data directly from your customers’ systems of record. First, check the dates on live records directly via Coeus SEP. If these are not updating daily, then contact your customer, who will be able to review last refresh dates and check for you.
If you believe the data is refreshing, but still seems inaccurate, then there may be nominal or timing discrepancies between what your customer records about your organization versus your records. Once you have checked, please contact your customer for clarification.
Where do we go to get product help and support?
Product help documentation is provided via Catalyst Cloud to your customer. Your support contract is with your customer. They provided you with access to Coeus SEP and will maintain access and the primary relationship with you for all help, queries, ideation and support requests. Your customer has a support agreement with Catalyst Cloud. If they cannot resolve an issue you have, they will contact Catalyst Cloud
How do we track the utilization of Coeus SEP across our user base?
Coeus SEP users are stored and managed by your customer for functional and access control purposes. Additionally, Catalyst Cloud provides monthly reporting to your customer across their complete supply chain that has been onboarding. Please contact your Coeus SEP representative at your customer for user onboarding and utilisation data.
Does Coeus SEP work for my mobile workforce?
Yes. Coeus SEP has been developed to work across all standard web browsers, on any desktop, notebook or smartphone device that runs modern web browsers. The software responsively adapts to the form factor (screen resolution or horizontal/vertical viewing) of any device.
Coeus SEP is being used by our team and we are getting value from the software. Is it possible for my organization to use this software for our own suppliers?
Yes, and this would be a new deployment specifically for your organization as our client. Please contact us to discuss in more detail.
Can you provide me with information regarding data security, access security and IT compliance?
Catalyst Cloud, a Microsoft Gold partner, uses Microsoft Azure's infrastructure to provide secure and reliable hosting with a 99.95% uptime. Our servers have undergone rigorous physical and security audits, including SOC 1, SOC 2, SOC 3, SSAE 16, ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018. We are also certified with Cyber Essentials Plus audit and perform regular penetration testing to ensure that our Coeus product and entire infrastructure are secure and compliant. If needed, we can provide GDPR, information security policy, and ICO membership documentation.
